If a provider-facing screen contradicts us, send the evidence. The record should follow the facts, not defend the old copy.
What to send
- The Broker.codes page URL and exact sentence or field in dispute.
- The country, account type, provider entity and product involved.
- A provider URL, terms document or timestamped screenshot.
- Whether the problem affects the code, benefit, expiry, eligibility or restriction.
Where to send it
Email [email protected]. The operator must activate this alias through its chosen mail service before public launch; this repository does not contain mailbox credentials.
How corrections are handled
- Check the evidence against the existing source record.
- Pause a materially unsafe or misleading action while the issue is assessed.
- Update the claim, status, market rule or source as required.
- Add a meaningful history entry.
- Rebuild and re-run schema, content and route tests.
No fixed response time is promised at launch. Benefit, eligibility, expiry and jurisdiction errors take priority.
Commercial and general contact
General enquiries: [email protected]
Privacy: [email protected]